I think that it is so important now days for businesses to listen to their customers. If they don’t, they will eventually die.
If one employee is intentionally blocking the customers voice from making its way to the man or woman in charge (Which happens daily) that can be detrimental to a business!
Let’s (as leaders of a department or a business, owners of a company, or managers of what ever we manage) allow our customers to have a direct connection with us. It’s the only way to truly become a better organization! I truly believe this and that is why I am working with all of the different businesses that I own or am involved with to use “User Voice“.
User Voice gives that direct customer connection to someone that is actually paying attention. It is free and it is easily put in place on your company or personal website. How about you try ACTUALLY listening to your customers and ACT on their recommendations. Majority rules in the business world, and that’s how User Voice works, on the majority votes of your customers ideas or suggestions. Check it out and give your business an advantage, even though it’s scary to talk to the customer.
Have an awesome Day!