Okay, this is going to be a little bit of a rant along with some praise (just a little fore warning).

I installed Quickbooks 2009 for windows on my mac today (that right there is ironic). The install went great and the video demonstrations were pretty cool. They taught me how to do all the basic crap, customize Quickbooks for myself, blah, blah, blah… The part that I had a really hard time with (meaning I was super annoyed) was registering my product.

I know, I know…registering my product? I’m really growing up in the world aren’t I…no more pirated software. I now have software that I can actually register (without any sort of crack). “Since I have this legal software, the registration process will be a breeze” I thought.

As it turns out, the registration process was harder than setting up my entire company file in Quickbooks and 5 times more time consuming. Here were the steps:

1. You must register to use quickbooks past 30 days, otherwise it won’t function anymore
2. To register you have to call into quickbooks, no more online simple registration (it requires an authorization code or something).
3. I make a call into quckbooks to their “Product Registration line” (a special number for ONLY product registrations…if that’s true why did I wait 20 minutes on hold?)
4. Wait 20 minutes on hold while listening to pleasant Intuit advertisements
5. Finally get through to their AMAZING India Phone support and the man greets me, “Our Ju Habbing A Goojd jDay!?!
6. He and the conversation are very pleasant (despite me having to ask him about 15 times, “can you repeat that please?”).
7. Until…He tries to sell me some additional support options…
8. …He continues to try to sell me additional support options…
9. …He keeps trying to sell me additional support options (I am not even screwing with you).
10. Literally, 5 minutes later (Chais, calm down and take a breath…the phone call is over), he gives me my Authorization #.
11. YAY!!! I Cheer because I can finally hang up!

Wow, I just spent 30 minutes on a phone call trying to register my $199.95 retail legal product (no wonder people steal software, it’s cheaper and they don’t mess with phone crap. By the way, I don’t agree with software piracy!). What has happened to customer service? Oh, I forgot…Customer service is always a phone call away with Intuit, for $69.95 a phone call (or just $39.95 a month)!

Now that I’m registered, I am going to use quickbooks for my sole proprietership business as well as my other businesses. Well it is a pain in the ass the figure out the sole proprieter part of things if you use only one checking account for your business and your personal bills and expenses. I did a little research and found 2 good links that helped me out, hopefully it will do the same for you. Here it is! (the 8th one down)! And here is a link to explain how to set up an owners draw.

I love the product, not the customer service. I love having my finances being organized in such a friendly way, I hate that I rely so much on my computer system. I will do my best with what I have and share what I learn along the way!

Have an awesome day and a great night, and don’t let the Intuit bugs bite. (wow, that was an awesome ryme!)
~ Chais Meyer